Will tomorrow's people over 80 still be willing to pay for a good old age?
The number of people aged 80 and over is growing, but the government is increasingly withdrawing from their caregiving role. The pressure on informal carers is therefore increasing. Using a digital platform, Dinst wanted to offer good service at home at a competitive price. The customers were satisfied with Dinst, but customer loyalty was difficult to achieve. The elderly also felt that they should not have to pay for help.
Failed civic participation
Through citizen participation, the municipality of Amsterdam wanted to make policy-making more democratic. The municipality made plans for all sorts of subjects on which citizens could express their opinions, but citizens responded very little. They do not feel that they are really allowed to decide, but are only there to suggest ideas.