Too few responses to survey
The municipality of Boxtel wanted to use a survey to find out what its residents thought about the tasks and finances of the municipality in the future. The survey that was sent out was too long and complicated, which meant that there were far too few responses to give a representative picture. The municipality is now thinking of other solutions, such as entering into discussions with residents and companies and collecting ideas via, for example, a suggestion box.
Will tomorrow's people over 80 still be willing to pay for a good old age?
The number of people aged 80 and over is growing, but the government is increasingly withdrawing from their caregiving role. The pressure on informal carers is therefore increasing. Using a digital platform, Dinst wanted to offer good service at home at a competitive price. The customers were satisfied with Dinst, but customer loyalty was difficult to achieve. The elderly also felt that they should not have to pay for help.