The intention was to offer people a high-quality programme with which they could communicate digitally.

By using good compression algorithms, Zoom provided remarkably good image quality. The programme was also easy to use. These advantages attracted the general public to Zoom.

When the use of Zoom exploded because of the corona pandemic, problems arose in the area of privacy. Users wondered what Zoom did with their data. It also appeared that links were being made to Facebook. In addition, there were security problems that allowed hackers to hack into the system and gain access to conversations and information. Zoom acknowledged these errors and said it would halt developments for three months and focus on fixing the errors. Zoom did suffer damage, because many parties, especially government institutions, no longer want to use the programme. However, this is not reflected in the share price, which continues to rise.